1. General Statement
DritanMedia provides digital products that are delivered instantly after purchase.
Because our goods are non-tangible, downloadable, and permanently accessible, all customers are expected to review product descriptions carefully before completing a transaction.
This policy outlines how refunds are handled, under what circumstances they may be approved, and the responsibilities of both DritanMedia and the customer.
2. Digital Product Nature
All items sold in our store are digital goods, including:
• audio packs and atmospheres
• cinematic sound libraries
• music collections
• writing systems and templates
• screenplay frameworks
• editing tools, LUTs, overlays, and visual assets
Once a digital product is delivered, it cannot be “returned” in the traditional sense.
For this reason, all purchases are considered final.
3. Refund Eligibility
Refunds are generally not offered for the following reasons:
• accidental purchase
• change of mind
• misunderstanding of product features
• incompatibility due to outdated software or hardware
• inability to use the product without following installation instructions
However, DritanMedia may provide a refund under specific circumstances, including:
A. Duplicate Orders
If the customer unintentionally purchases the same item more than once.
B. Technical Issues
If a product contains a critical, non-fixable defect that prevents use in all supported environments.
C. Non-Delivery
If a technical error prevents automatic download delivery and manual assistance cannot resolve the issue.
Refund requests must include evidence, such as screenshots, error messages, or a detailed explanation of the issue.
4. Non-Refundable Situations
Refunds will not be granted if:
• the product was downloaded successfully
• files were accessed, opened, or imported
• the customer claims dissatisfaction without clear, objective justification
• the customer requests a refund after significant use
• the issue is minor and does not affect core functionality
• misuse or modification of the product caused the problem
Digital goods cannot be “returned,” reconstructed, or disabled after download, which makes refunds limited to exceptional cases only.
5. Request Procedure
To request a refund, the customer must:
- Contact DritanMedia Support via the contact form or email.
- Provide order number, purchase date, and email used for the transaction.
- Describe the problem in clear detail.
- Attach screenshots or other evidence demonstrating the issue.
Our team will review the case within 3–5 business days and provide a final decision.
6. Resolution Options
If a refund is approved, DritanMedia may offer:
• a full refund
• a partial refund
• a replacement product of equal value
• store credit for future use
Refund method will match the original payment method unless special circumstances require a different approach.
7. Licensing and Access Rights
When a refund is issued:
• all usage rights for the product are revoked
• the customer must delete all copies of the files
• files must not be used in any future work
• redistribution or storage of refunded assets is strictly prohibited
Violation of this clause may result in legal action for unauthorized use.
8. Fraud Prevention
To protect the integrity of our digital products, DritanMedia reserves the right to:
• deny refund requests that appear fraudulent
• block accounts associated with misuse
• monitor download activity related to disputed orders
• request additional information to verify claims
Our priority is to protect both our customers and our intellectual property.
9. Policy Updates
DritanMedia may update this Refund and Returns Policy at any time to ensure full compliance with international standards for digital goods.
All updates become effective immediately upon publication on this website.